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TICKETS & RESERVATIONS

Questions and anwsers

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Reservations

If you book your ticket(s) in advance, you are sure of a seat on the departure of your choice. When you book online, you can skip the queue at the ticket machine.

If you book your ticket(s) in advance, you are sure of a seat on the departure of your choice. This avoids unpleasant surprises - you know exactly where you stand. We advise you to be present at the terminal half an hour before departure. You have to be on board of the ship at least five minutes before departure.

You can see straight away whether there is room on the sailing of your choice. And the sooner you know, the better. You can make a reservation at any time, from wherever you are; you don't have to take opening hours into account.

This is only possible if there is still room on board when you arrive at the terminal building, in which case you must still purchase a return ticket online or via the ticket machine. However, we do recommend making your reservation in time, to be sure of a seat on board.

Yes, the reservation system gives you an indication of the remaining capacity of the selected sailing. The system will show you whether there is “sufficient space” or whether the ferry is “nearly full” or “fully booked”. However, we do recommend making your reservation in time, to be sure of a seat on board.

Yes, by making a reservation online, you are sure of a seat on both the outgoing and return journey, on the ferry of your choice..

Yes, with the introduction of online reservations, you now have to check in at the gates on both the outgoing and return journey; this means that from 01 January 2024, you will have to check in on Ameland or Schiermonnikoog as well.

The departures overview on wpd.nl shows you all our crossings at a glance.

Yes, since the introduction of the online reservation system, you will also need to book tickets online and make a reservation for your bicycle, moped, scooter or motorbike. With an online ticket, you are sure of a seat on the departure of your choice. This avoids unpleasant surprises - you know exactly where you stand.

Changing and cancelling tickets

You can book your tickets via the website or the ticket machines in the terminals.

You can change or cancel your reservation online or via our Customer Service.

  • You can change or cancel tickets for the regular ferry and fast ferry up to 1 hour before departure.
  • We do not charge a fee for changes and cancellations online.
  • If you cancel your vehicle reservation or group registration via Customer Service, we charge a €7.00 fee, with the exception of passenger and fast ferry tickets.

That is a good question. Previously purchased tickets can be used freely up to and including 31 December 2023. From 1 January 2024, these tickets are no longer valid.

If there is room on board, you can buy or book a ticket yourself at the terminal (online or at the ticket machine). However, we do recommend making your reservation in time, to be sure of a seat on board.

Yes, they also book online and can take advantage of the group discount (from 15 people). The group must travel together on both the outward and return journeys.

No, unfortunately, this is not possible. For example, have you booked for five people and two of them want to take a later ferry? You then have to change the booking from five to three people and create a new booking for two people for the later departure.

If you are travelling with a dog, please indicate this in the ordering process. The dog is then automatically linked to your reservation. Are you a Wagenborg pass holder? Then purchase a ticket for your dog at the ticket desk at the port office in Holwerd or Lauwersoog.

Did you pay for your order by credit card? A successful credit card transaction will be charged directly to your card.

Cancelled sailings and changes in the timetables

If the ferry you have a reservation for is cancelled, because of bad weather or another type of calamity, we will send you a text message and e-mail with information about the cancelled sailing. Please double-check whether you have entered a valid telephone number and e-mail address during the ordering process.