THE CROSSING
Questions and answers
Where do I find notifications about departures?
- On our website you will see current notifications in the bar at the top of the screen. Via notifications we inform you about details such as dropouts or delays.
- You can read the same information in the terminals and on our ships on Wagenborg TV.
- In the terminals you will see screens that show the next departures from that location. If your departure is delayed, you will see this immediately on these screens.
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We use the departure overview on our website to communicate the expected departure time in the case of a delay.
Luggage
On our ferries, you can take a maximum of 30 kg of hand luggage with you. This is the maximum you can carry through the control gates in one passing. By "hand luggage", we mean the following:
- Suitcases
- Bags
- Duffel bags
- Backpacks
- Folding bikes (maximum 20 inch wheels), provided it is folded and packed.
Luggage, such as chests, tools, surfboards and the like are not considered hand luggage.
After check-in, please place your hand luggage in one of the baggage carts. The carts will await your arrival at the exit of our premises. This service is free. Please note that the luggage compartment is limited in space and that you cannot reserve space.
If you have more than 30 kilograms of luggage or other goods, we advise you to hire a transport company. Please contact Ridder & de Vries Transporten.
Lugage fast ferry
The vessels operating the fast ferry have limited space for luggage. Therefore, the same rules as for the regular ferry service do not apply. On board the fast ferry you may only bring hand luggage, comparable to what you are allowed to take on board an airplane.
Guidelines for permitted luggage on board the fast ferry service
A maximum of two pieces of hand luggage (maximum approx. 55 x 35 x 25 cm), such as backpacks, small carry-on suitcases, handbags or shoulder bags. Hand luggage may not occupy a seat. Where possible, keep your luggage on your lap or under your seat.
Larger or more pieces of luggage?
Are you travelling with more or larger pieces of luggage? In that case, we recommend travelling with the regular ferry service or contacting Ridder & de Vries Transporten. If you choose to travel by regular ferry, you can use the (limited) luggage service.
Is a dog allowed on board of the Fast Ferry Service?
You can bring your dog along on of board the Fast Ferry. Online, you can only order these tickets in combination with a ticket for adults.
Bicycles, carts, tricyles or mobility scooters
- We are unable to accept bicycles, folding bikes and (transport) carts on board of the Fast Ferry.
- If you are or the person you are travelling with is dependent on a tricycle, mobility scooter or similar (larger) mobility aid, we advise you to travel by regular ferry, as these mobility aids are too big for the Fast Ferry.
Lost and found
What happens if you have lost or found something? We keep all objects found on board, on our sites and in our premises. Contact us via +31 88 103 1000 or send an email to verlorenofgevonden@wpd.nl.
Please state the following information in your email:
- Your name, address and telephone number.
- The ship and the location where you lost or found the item.
- The date and time of the crossing.
- A description of the object.
We recoomend you to register lost or found objects on the national website www.verlorenofgevonden.nl.
When do I need to be present at the latest for a reserved departure?
We kindly request that you arrive at the terminal 30 minutes before departure for your crossing.
- Passengers without a vehicle (ferry and express service): Please be ready to check in at least 10 minutes before departure.
- Passengers with a vehicle and groups: Please arrive at the check-in desk or staging area at least 30 minutes before the reserved departure.
This allows us to ensure a smooth check-in and boarding process and helps the vessel depart on time.
Self-service buffet on the ferries
Our ferries to Ameland and Schiermonnikoog offer an on-board self-service buffet. The catering is by Rebos (Ameland) and Rebam.(Schiermonnikoog).
Are you travelling with a group, or do you have special dietary requirements? Please contact Rebam or Rebos.
Coffee
You are welcome to use the coffee machines on board our ferries to both islands and the fast ferry to Ameland. We serve coffee of the brand Wadden Espresso: a premium organic espresso coffee purchased entirely according to Max Havelaar standards. The Arabica coffee is grown according to traditional methods in Latin America.
Wifi
You can make free use of our public network in our terminals, as well as on board of our ferries and fast ferry.
Smoking
It is not allowed to smoke on our ships and in our buildings. Smoking is also not permitted on the outside decks.