Our customer service representatives will be happy to answer your questions by phone, email, chat or in person. Our customer service is open and available on Monday through Saturday from 8.00 am to 8.00 pm. On Sundays, we are open from 9.00 am to 3.00 pm.
Customer Service is closed during the following holidays:
- Christmas (Christmas Day and Boxing Day): Saturday 25 and Sunday 26 December 2021
We strive to make the best choices to make your trip as safe and comfortable as possible. That is why we want to know what you think. Take part in the discussion and let us know which aspects you consider important and which not.
Scan the QR code or visit bit.ly/3ccu4C6 to go directly to the questionnaire.
Ferrycafé - We want to give you the opportunity to give your opinion and speak out your wishes about our service. Therefore we created "The Ferrycafé". Please join one of our sessions for a cup of coffee and discuss with one of the members of the management team. You can discuss about safety or conform aboard our ships, our timetable, delays or the future accessibility of the islands. At Ameland the Ferrycafé is organized every month between 10.30 a.m. and 11.30 a.m.at the Tourist Information Centre in Nes, and at Schiermonnikoog every three months between 10.30 a.m. and 11.30 a.m. at "Het Baken".
Ameland: 8 December.
Schiermonnikoog: 7 June, 6 September and 6 December.
What happens if you have lost or found something? We keep all objects found on board, on our sites and in our premises.
Please state the following information in your email:
We recommend that you also register the lost or found object on the national website www.verlorenofgevonden.nl
The quality of our services and the satisfaction of our travelers are of great importance to us. That is why we are happy to hear your questions, comments or compliments. If you are not satisfied, we would also like to hear from you!
Thanks you in advance!
9163 GV Nes - Ameland
9163 ZM Nes - Ameland
9934 CK Delfzijl
Terminal Nes - Ameland
Oude Steiger 7
9163 GV Nes Ameland
9151 AE Holwerd
Car parking Holwerd
9151 AE Holwerd
9976 VM Lauwersoog
9166 SL Schiermonnikoog