Employees of Wagenborg Passagiersdiensten (Wagenborg Passenger Services) do their best each day to make the crossing of the passengers from the quay to the island of Ameland as fast and comfortable as possible.
This Internet site contains the most essential information concerning the transportation facilities and applicable conditions. It is possible that after reading through the same, you may have specific questions. If so, please contact us over the telephone during office hours. We would be happy to provide you with further information.
Passenger traffic
Our modern ferryboats have adequate capacity to handle passenger traffic. It is therefore neither possible nor necessary for you to book the passage of individual passengers. You will be able to take any of the trips except on rare occasions due to seasonal rush. In any case, when there is a rush of passengers, we always make arrangements for extra trips. We announce extra trips in the harbour offices and on board via Wagenborg TV. You can buy E-Tickets for passengers, bicycles, carts and dogs. Click here for more information about E-Tickets. Tickets for the trip are also sold in Holwerd. You can pay for the trip in cash or you may also pay via switch card, smartcard or Eurocard or Visa. There is an ATM machine in the wharf office in Holwerd. Attention: this is located after the checkpoint.
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Extremely busy days
On extremely busy days, we often employ additional ferries so that we can transport all of our passengers. This happens mainly during the months of July and August. When this is the case, an announcement will always be made during the trip to the island in regard to when the trip back to the mainland will be made in the evening.
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View your trip
Wagenborg TV is a passenger information system on board our ships and in the harbour offices. The channel brings you information about the weather, the tides, position of the ships, safety measures on board and the expected time of arrival. Current information concerning events on the island is also featured.
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Children
The trip for children under 4 years is free. You may also acquire a pram or stroller free of cost if used for transporting the child (so, not for transporting extra baggage). You may also look after your child in the baby room: you can collect the key for the same from the buffet.
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Handicapped persons
All the ships and waiting rooms have special facilities to ensure a comfortable trip for handicapped persons.
We have lifts on our ships and specially modified toilets. If your legs are affected, we can provide you with a wheel chair. For more information, please contact the ticket window at the harbour office.
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Senior citizen's discount
If a valid identity card can be shown, all EU-citizens can get a discount at the normal passenger’s rate. You should show your identity card when you buy your ticket: restitution afterwards is not possible.
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Group traffic
If you travel with a group of at least 15 persons, it is possible and financially advantageous to notify us in advance. Groups can avail of a 10% discount on the rate (this reduction shall not apply to the tourist tax that is levied on the ferry ticket). In order to avail of the discount, you should notify the group at least 7 days before the journey, at our office. The entire group must present itself for inspection and they must make the trip simultaneously. If you intend to take along bicycles, you should mention this when reporting the group. Group discounts shall not be available on some trips between May and October; more information shall be provided to you at the time of reporting the group.
You are given the privilege to take along one car with baggage with a maximum length of 5 metres at a reduced rate. This privilege is valid from 01 April through 30 September. The reduction (40%) is granted afterwards provided that the conditions are met. The group must consist of at least 15 passengers (excluding the driver of the car). Both the group and the car must be booked with us at least 7 days in advance and the return trip of the group and the car must occur on one and the same day.
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Dogs
Tickets will have to be purchased for dogs, no matter how small. Dogs must always be on a leash on our premises and on the ferryboats.
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Your baggage
You may take along a maximum of 30 kg either as an individual passenger or as a cyclist. In practice: as much as you can carry through the ticket checkpoint. Other handbags shall only include suitcases, handbags, duffel bags and rucksacks. Boxes/coffins, tools and similar items are not included. You may place your hand baggage in the baggage cars after passing through the ticket checkpoint. You may collect the same from the baggage car on arrival near the exit point from the premises. This baggage service is free of cost. Attention: the baggage space is limited and cannot be reserved.
Do you want to take along more than 30 kg of baggage?
Or do you want to transport other goods? If so, you may engage the services of a transport company, for example: Ridder en De Vries Transporten (tel. +31519 - 554366).
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Your car
If you want to transport your car, we recommend that you should book the transportation in advance online or over the telephone. The following information will be required in this connection:
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the license number of the car (reservations are done according to number plate)
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date and time of the to- and fro trip
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your name and address
Attention: Your reservation shall only be valid if you report at least half an hour before the time of departure of the boat. Cars will only be transported if the driver is also making the journey. A separate tariff applies to passenger cars of up to 5 metres length and an additional per-metre charge shall be levied for every extra metre. The final rate-relevant check is carried out at the time of departure. Have you taken into account that you will have to pay extra for a bicycle carrier at the back of your car? (Bicycles included). However, you do not have to pay extra for bicycles that are placed on the tops of cars.
The following shall also apply for the reservations: in most cases, you shall be required to make payment either by bank or giro. In this connection, keep in mind the last date of payment: If the payment is not made, or if it is made too late, the booking shall lapse.
Trailers and caravans should not be transported loose: they must always be towed by a vehicle. We request you to notify us at the time of booking a passage for your car, that you will be taking along your trailer or caravan, and the length of the same. Mobile homes (trailers) should be transported on trailers. If the assembly is more than 2.60 metres in length, a double rate will be applied.
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Parking
If you do not intend to take your car to Ameland, you may park the same in the parking space in Holwerd. The parking charges are € 4,50 per day or part thereof. The parking area is opened for 30 minutes each day before the arrival of the first boat, and up to 15 minutes after the departure of the last boat. You can leave the parking space untill 24.00 hrs.The parking area is not guarded; parking is at your own risk. You can pay in cash or by switchcard, smartcard or creditcard: Maestro, Eurocard, American Express or VISA are accepted.
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Trucks
Trucks are transported with the normal ferry service, provided they are not more than 4.00 metres in height. The maximum permissible weight is 45 tons, the maximum axle load is 10 tons. Trucks that are loaded with heavier material than is legally permissible may be refused. Double rate shall be charged for trucks, trailers, etc. with a width of more than 2.60 metres.
Do you want to transport material of a greater height or weight than the above? Contact us within the required time: we shall offer you a suitable solution for such trips as well. For vehicles that transport hazardous materials, special trips can be arranged for, in which only these vehicles and their drivers will be transported together.
Please contact us in case you want to transport hazardous materials. Other rules and regulations concerning road transport may also apply.
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Restaurants
There is a restaurant at the ferry causeway in Holwerd. You may also obtain coffee, etc. at our waiting room. There is a self-service buffet from Rebam B.V. on the ferryboat itself
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Transport conditions
The latest version of the General Ferry Boat and Barge Services Terms and Conditions, deposited by the Stichting Vervoeradres (Transport Foundation) with the Clerk of the District Court of Amsterdam and Rotterdam shall be applicable to the presence of persons on the goods yards, stations and during the transportation itself. A copy of the said General Terms and Conditions shall be made available to you free of cost on request. Under these Conditions, Wagenborg Passagiersdiensten B.V. and its employees shall not be liable for any damage caused to any vehicles, goods transported, baggage, etc.
Wagenborg Passagiersdiensten B.V. is registered in the Trade Register of the Chamber of Commerce and Industries of Groningen under the Registration number 02300456.
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Remarks? Suggestions?
We do our best to transport you as quickly and comfortably as possible. Do you have any remarks, suggestions, or complaints? If so, please contact the management of Wagenborg Passagiersdiensten B.V., PO Box 70, 9163 ZM Nes/Ameland. You can be sure of a quick response to your complaints, remarks and suggestions.
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Addresses and telephone numbers
Information line:
tel. +31900 - 4554455
24 hours a day.
Reservations and group bookings:
tel.+31519 - 546111 from Monday to Friday, between 8.30 and 12.00 and from 13.00 to 17.00 hours.
(from April to September also on Saturday from 10.00 a.m. to 2.00 p.m.)
Harbour office of Holwerd:
tel. +31519 - 561582
Address: Grândyk 2a, 9151 AE Holwerd
Phones are answered, however, only as activities allow (not, for example, during the last fifteen minutes before a boat's departure).
Parking area of Holwerd:
tel. +31519 - 562509
Address: Grândyk 2b, 9151 AE Holwerd
For any information about parking (phones are only answered as activities allow).
Address for correspondence:
Wagenborg Passagiersdiensten B.V. PO Box 70, 9163 ZM Nes/Ameland.
Visiting address:
Reeweg 4, Nes/Ameland
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